Shipping and Returns Policy
Free Shipping USA Free Shipping is Available For Most Orders With No Minimum Purchase
Some items like Fuel Tanks and Drop-In Bedliners are not eligible for free freight, but are shipped at a flat rate charge. These are clearly marked.
NOTE: You are always welcome to pick up your order at our warehouse store. 3535 South Platte River Drive Ste H, Englewood CO 80223.
Free Shipping is available for most of our truck accessories. These products are clearly marked throughout our site. Free Shipping applies to UPS or FED-EX Standard Ground service, and in some cases Motor Freight, depending on the item. In transit time is usually 2-5 days depending on your location. Free Shipping is available in the USA only, excluding Alaska and Hawaii.
Store Pick Up:
A great way to save $$ is to pick up your order at our warehouse. If you are in the Denver Colorado area we would love for you to stop by and visit our showroom and store at: 3535 South Platte River Drive Ste H • Englewood CO 80110 • (800) 545-4605 toll free • (303) 698-9800 local
Flat Rate Shipping:
Certain products do not qualify for free shipping due to their excessive weight and size. Charges for Flat Rate Shipping are uniform regardless of destination. Products requiring Flat Rate Shipping are clearly indicated, saving you the hassle of filling out forms to view shipping costs.
If you have special instructions for us, use the "Special Instructions" field which is available during the checkout process. Please include any additional shipping needs or requests here. We will contact you to confirm the details. Note: Your Company PO# can go here.
IMPORTANT!!: IF A CARRIER ATTEMPTS TO DELIVER A FREIGHT DAMAGED ITEM, DO NOT ACCEPT THE ITEM FROM THE CARRIER.
Refuse the shipment and make note of the damage on the carrier's receipt or bill of lading. Notify us immediately. We will make arrangements for a replacement or refund. Please try to take a photo of any freight damaged product. It will be helpful in expediting your replacement or refund.
We like to keep returns easy, fast and simple. Please contact us with any questions you may have.
NEW RETURNS (Non-Defective Items):
If you are not 100% satisfied with your purchase, you can return your order within 30 days of purchase. An RGA# (Return Goods Authorization Number) is required for any return. To obtain an RGA# please call our customer service department. 1-800-545-4605 M-F MST.
Returns must be un-used, in the state you received them, and in the original packaging.
Returns must be initiated within 30 days of purchase.
If the reason for return is our error, then we will pay the return shipping charges.
If the reason for return is the customer's error, then the customer will be responsible for return shipping charges.
Re-Stock fees may be charged on some products. You will be notified of any fees when applying for your RGA #.
CREDIT:Once your return is received and inspected by us (usually within 36 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days.
Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
DEFECTIVE or WARRANTY RETURNS:
Warranty returns are handled on a case by case basis depending on the manufacturer's stated warranty. Please call our customer service for details. 1-800-545-4605 M-F MST.